I've had some issues with them. About a year ago I signed up for the
Popular Woodworking Online Video Subscription - at $19.99 a month. It was
pretty steep, but they have every episode of The Woodwright's Shop, so that
alone was worth the price of admission for me. Several months ago, I
decided to cancel my subscription and sent them an email to do so. I
received a response saying my subscription was canceled. The
following month, I get dinged $19.99 again. I send them an email and the
email gets bounced. Turns out PW's parent company F+W Media has filed
bankruptcy. I get ahold of the new company that bought the PW digital video
assets (AIM Media) and ask them to cancel my subscription. I get an email
back saying I'm all set. Next month rolls around and I get charged again!
This happens over the course of four months, so now I'm out $80 and no one
seems to know who is charging me and why. Finally, just this past week, I
discover that a different company (Golden Peak Media) who bought some of
F+W's other assets (like Beadwork, McCalls Quilting, Knitscene) was, for
some reason, billing me monthly for the PW video subscription they didn't
even own! They claimed to have canceled future charges and they did
actually refund me for the last four months. But I wonder how many other PW
subscribers have been incorrectly charged by wayward companies who bought
up some small portion of F+W Media's empire.

As for the magazine itself, someone gave me a gift subscription last year,
and I agree - not really all that compelling. I find the content pretty
uninteresting after Chris Schwarz and Megan Fitzpatrick left.

-Dan